FAQ

To activate your card and set up a PIN, please call 800-631-3197 or 1-727-540-9434 when outside the US. Be prepared with the primary cardholder's date of birth (mm/yy), zip code, and 3-digit security code (same for each cardholder) from the back signature panel of the card. We encourage you to change the PIN to something easy to remember but difficult for others to identify.

If your deposit item is declined, you should call our Member Services Representatives during normal business hours at 800-821-5104. Reasons that deposit items may be declined include ineligible or non-negotiable checks, missing signature or missing endorsement, a stale or post-dated check, poor image quality, daily or monthly deposit dollar amount exceeded, or an unacceptable item.

The Credit Union offers several ways to transfer funds. One option is to sign up for APCI ePay, our online bill paying service, to initiate payments to other financial institutions. You can also log in to APCI eBanking and initiate a Domestic Wire Transfer.

ATM Card cash withdrawal limit is $600 per day. Point of sale limit is $300 per day. Visa Debit Card cash withdrawal limit is $1,000 per day. Point of sale limit is $2,000 per day.

The Federal Reserve Bank (an institution where all electronic transfers pass through) is closed on federal holidays and therefore a wire transfer cannot be initiated or settled on a federal holiday.