FAQ
Do you want to know more about membership, or a product or service? Please select from the categories below to find answers to many commonly asked questions.
- APCI eLearning
- ATM/Visa® Debit Card
- Digital Banking - APCI eBanking
- Electronic Notifications - APCI eAlerts
- Electronic Statements - APCI eStatements
- IRA
- Loan - General
- Loan - Purchase/First Mortgage
- Loan - Real Estate
- Loan - Vehicle
- Loans - Student Loans
- Mastercard®
- Member Service
- Membership
- Mobile Banking - APCI eBanking App
- Mobile Check Deposit - APCI eDeposit
- Online Applications Center
- Online Bill Pay Service - APCI ePAY
- Referral Program - APCI eReferral
- Share Certificates
- Share Savings & Share Draft Checking
- Telephone Banking Service - APCI eTalk
Share types are assigned a four-digit code. A Primary Share Account Share Type is 0001. Additional Alternate Share Accounts are assigned Share Types of 0002 and 0003. A Share Draft Checking Account is assigned a Share Type of 0004.
For instructions on how to self-enroll in APCI eBanking, please visit our APCI eBanking Next Steps page.
You can log in to APCI eBanking from the top of any page on our website. You can also download the APCI eBanking app for your iPhone®, Android™ or iPad® device.
Yes. After logging in to APCI eBanking, select the profile image icon, then select "Security." Choose the credential you are changing and follow the prompts to complete the process.
- Must be between 8 and 20 characters in length and can include special characters
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Cannot use your previous three passwords
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Cannot match or include your APCI eBanking Username
Yes. One of the security features within APCI eBanking will prompt you to change your password yearly.
Yes, when scheduling transfers between personal accounts in APCI eBanking you have the option to transfer funds one-time or recurring. To set up a recurring transfer to an account number that you are not linked to (your name is not on their account), please contact the Credit Union at 800-821-5104.
When transferring funds to another member’s account, they will only see your account number as the sender of the funds. They will NOT be able to view any of your account activity, balances or account information.
After logging in to APCI eBanking, select the account you wish to name, then choose the "Details" tab.You will then be able to enter or change an account nickname. Click “Save” to complete the process.
You can download account activity into Open Financial Exchange (OFX) or Spreadsheet (CSV). If you wish to convert a CSV or Excel file to QFX format for Quicken, you can use a third-party CSV2QFX converter.
With our APCI eBanking conversion in early spring, the integration with Quicken was disrupted. The Quicken integration will be re-established later this fall. This disruption affects members that lost connection, or previously did not have a connection. If you were able to establish a connection before July 21, 2022, do not disable authentication. Disabling authentication will result in the inability to access Quicken until the integration is restored in the fall. We apologize for the inconvenience.