Frequently Asked Questions
Do you have questions about membership, or a product or service? Please select from the categories below to find answers to many commonly asked questions.
- 30-Year Refinance Mortgage Special
- ATM/Visa® Debit Card
- Checking and Savings Account
- Electronic Notifications - APCI eAlerts
- Electronic Statements - APCI eStatements
- Member Service
- Mobile Banking - APCI eMobile
- Mobile Check Deposit - APCI eDeposit
- Online Applications Center
- Online Banking - APCIRCUIT®
- Online Bill Pay Service - APCI PAY®
- Telephone Banking Service - APCI eTalk
Yes. Mastercard has required US issuers to participate in its account updater... [Read More]
No. Merchants are not required to participate in this service.
How often is updated account information sent to Mastercard with the Mastercard Automatic Billing Updater service?
The file is sent nightly; however, how quickly a merchant receives the updated... [Read More]
Yes. If you are a Mastercard credit cardholder and would like to elect not to... [Read More]
If you have recurring payments set up with a specific merchant(s) on an account... [Read More]
If I have opted out of the Mastercard Automatic Billing Updater service previously, can I choose to opt in again?
Yes. Please fill out and return the Mastercard Automatic Billing Updater... [Read More]
Your card has a personal identification number (PIN) in order to provide you... [Read More]
To change your PIN, please call 888-886-0083. Be prepared with the primary cardholder's... [Read More]
Please call 888-886-0083 in order to reset your Mastercard® credit card... [Read More]
Mastercard® Consumer Alerts are custom account notifications which are available... [Read More]
With Mastercard® Consumer Alerts, know when: Purchases are made over... [Read More]
Click here to review your options and register for Mastercard® Consumer... [Read More]
Yes, all cardholders can select their own PIN. The primary cardholder's... [Read More]
If your APCI FCU Mastercard® is lost or stolen, please call our 24 hour... [Read More]
No, our Mastercard® credit cards and Visa® debit cards are contact smart... [Read More]
Our Mastercard® does not have an annual fee, a balance transfer fee, a... [Read More]
I just received a phone call about possible fraud on my Credit Union Mastercard®, how do I know this call is legitimate?
If you are unsure, the safest approach is to call the customer service number... [Read More]